CONDITIONS OF SALE

General

In these conditions of sale:
“The company”, “we” or “us” means Greenshutters Nurseries.
Company address: Greenshutters Nurseries, Fivehead, Taunton, Somerset. TA3 6PT
“The customer” or “you” means any person contracting with the Greenshutters Nurseries for the supply of products or services.
Delivery means delivery by Greenshutters Nurseries’ vehicles or any subcontractor employed by Greenshutters Nurseries directly or indirectly.
These conditions may only be modified by a variation in writing signed on behalf of the company by the Proprietor.

Delivery

Greenshutters Nurseries will make every effort to deliver on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by us shall be conditional upon free access to the property.  The customer must ensure that access is free from obstacles and that good, accessible roads are available for delivery vehicles to the place of delivery. We will not accept any liability for damages to property caused during delivery. Risk of damage to or loss of the Goods passes to you at the time of delivery to the customer or, if you fail to take delivery at the agreed time, the time when we tried to deliver.  If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem.  In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. Delivery vehicles unload using a tail lift.  The delivery vehicle must be able to park in an area adjacent to the delivery address. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

Conditions of sale

The supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. The customer fully is made aware that plants are natural products. We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that plants are natural products and there are inevitably slight variations in size, shape and colour between different specimens. All sizes quoted are approximate. Illustrations, descriptions other information as to particular plants are approximate and for guidance only and where no available picture of the plants is available, we will put a generic picture of an established hedge.  The plants that arrive will be individual plants that will take time to grow and form a hedge and are not established hedges.  Any complaints must be made in writing by the customer within 48 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged.  A refund will then be made for the original purchase price. All prices quoted by the company for the sale of Plants and garden products include VAT. Customers are required to pay by credit card/debit card at the time of ordering.

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. The Goods available on our website are only available for delivery to you if you are based in our Delivery Area. 

Warranties
We aim to provide top quality plants and products to our customers. Accordingly, we warrant that they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by e mail or telephone and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order another plant or cancel your order, as you wish.
We are not liable to replace a plant if has not been cared for in the appropriate manner.  Plants must be planted correctly, in good, free-draining soil and watered sufficiently during the growing season (normally March to October).  Plants must not be overfed.  We recommend using Controlled-Release Fertiliser to avoid this.

The availability, price and colour of plants we sell to you may vary according to season and market availability. We will endeavour to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of cancelling your order.

Payment terms

We will charge your credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead time greater than 30 days will be charged up to 7 days prior to dispatch. We accept no liability if a delivery is delayed because you did not give us the right payment details.

If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.

Cancellation/Returns Policy

The customer has the right to cancel any product or services except perishable goods which are listed below. Any cancellation must be made within 7 days from the date of the order being placed and prior to dispatch of the goods.
Customers are required to return the goods, at their own expense, to Greenshutters Nurseries, Fivehead, Taunton, Somerset. TA3 6PT
Plants are perishable goods. All other goods are non-perishable
Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

Order amendments

Any order amendments must be made before goods are dispatched, dispatch may be up to three working days prior to delivery.

Working Days

Working days are Monday, Tuesday, Wednesday, Thursday, Friday.  Saturday and Sunday are not working days.

This policy does not affect your statutory rights.

Privacy Policy

Greenshutters Nurseries does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.