IMPORTANT: Please read the following details or you may be charged extra for re-delivery.

1. If the delivery charge is £49 or more, plants will come in pallet crates 1.2m x 1.2m (4ft x 4ft) wide. Orders with delivery charges under £49 will usually come in boxes by van.
   
   
2. It is better if someone is available to sign for the delivery.  If no-one is available to sign for the plants, please note this when ordering. The courier must be able to unload the pallet (see notes 4 & 5 below) or they may be returned to the depot and there is an additional charge to have them re-delivered.. If you have any questions, please ring 01460 281265.
   
   
3. The plants will be delivered between the hours of 9am and 6pm on your chosen day of delivery.  If you would like the courier to ring and book in the delivery, please note this under Delivery Address/Delivery Notes and allow four working days from date of order to time of delivery.  The courier will contact you to book in the delivery so please supply a telephone number that you can be reached on during business hours.  Alternatively, special delivery notes can be added to the order, e.g. "Please ring 30 mins before arrival" and the courier will do their best to follow them.
   
   
4. If the delivery charge is £49.00 or over, your plants will come by lorry. You must ensure that a lorry (7.5 or 10 tonne) can get down the road. This is about the size of a large dustbin lorry and must be able to park adjacent to your property. If you have any doubts or questions, please ring 01460 281265.
   
   
5. If the ground is steep or rough (e.g. soil, gravel or hardcore), please arrange for someone to help the driver unload the plants by hand . Orders with delivery charges of £49 or over will be sent in a wooden pallet crate by a Pallet Courier. The courier will drop the wooden crate with a pedestrian pallet truck at the kerb or just into your drive if you have one. The pallet truck needs a smooth flat surface to move on, such as concrete or tarmac. If your ground is steep or rough, please arrange for someone to help the driver unload the plants by hand or they may be returned to the depot.
   
   
6. You can pay by Google Checkout (see below) or ring 01460 281265 between 9am and 5.30pm (Sundays 10am-4pm) to pay by card over the phone.
   

Our full Terms & Conditions can be seen by clicking here.